In the past, I have had refrigerators for 10-15 years with no problems at all. I plan to contact the Better Business Bureau and any other complaint organization to voice my displeasure with the Hotpoint product. Im tired of having to pay for service calls and parts. No ice, nothing! The service man comes when called and he too has expressed his displeasure with the product - bad, bad design. I am extremely upset that again, tomorrow, we have a service man set up to once again look at the ice maker. We have totally replaced the ice maker once, which we had to pay for. In that 5 years, we have had to have a repairman make a service call 4 times, 3 for the ice maker alone, once covered under the warranty. We bought a new Hotpoint refrigerator from Home Depot approximately 5 years We bought a new Hotpoint refrigerator from Home Depot approximately 5 years ago. It does a nice job with getting clothes clean, with cycles for whites, permanent press, colors and light or heavy time choices for each of those. One thing that did surprise and please me was how quiet this machine runs. It has a nice size capacity as well as the expected bleach dispenser and a power rinse cycle for use with fabric softener. I purchased this Hotpoint washer at a local big box store and since the controls are quite basic, four load levels and the usual three combinations of water/rinse temperatures, there was no need to read the instruction booklet and I just proceeded to finish the laundry left over when my last basic machine died after six years. Since the cost of a repairman can easily run close to the cost of a new basic appliance, I find it more economical to do without the bells, whistles, and buzzers and buy a reasonably priced washer or dryer that gets good ratings and meets my needs.
As appliances get more complex, I find that they tend to also get more prob As appliances get more complex, I find that they tend to also get more problematic.